While the majority of licensees conduct themselves as true professionals, the Division of Professional Licensure will take action against those who violate the statutes or the Board’s rules and regulations.
In many cases, complaints are made by dissatisfied consumers – but, dissatisfaction alone is not proof of incompetence or sufficient grounds for disciplinary action.
If you have a serious complaint against a real estate broker or salesperson, call or write the Division’s Office of Investigations and ask for a complaint form pdf format of Application for Complaint Form:
Division of Professional Licensure
Office of Investigations
1000 Washington Street, Suite 710
Boston, MA 02118
tel. (617) 727-7406